Epiroc is launching a 24/7 self-service video series designed to help operators and service technicians maximize their uptime of Epiroc equipment. The instructional how-to videos bring Epiroc’s extensive machine and application knowledge right to customers’ fingertips on their web or mobile devices. This allows the operators and service technicians to be as safe and efficient as possible.
The new 24/7 video series addresses the needs of many customers who prefer to have quick and easy access to information that would help them take care of their mining and construction equipment anytime, anywhere, to keep the production running smoothly.
With the 24/7 self-service videos, Epiroc simplifies the troubleshooting, maintenance and repair process for customers who prefer to complete their own routine maintenance and minor repairs on Epiroc equipment in their fleet. The videos include answers to frequently asked questions and feature experienced Epiroc Product Experts who walk through step-by-step instructions and recommend parts for completing service work and a range of common repairs.
“Customers’ productivity is our top priority,” said Floris Timmers, business line manager for parts and
services division at Epiroc USA. “When it comes to heavy equipment in the mining and construction industries, time is money. Having just one machine down can bring an entire mine to a standstill, but there’s no need to wait for help on typical repairs. Sometimes it’s possible to do the troubleshooting, repairs and maintenance yourself so you can get up and running as quickly.”
The self-service videos are available 24 hours, seven days a week so operators and service technicians can access the information they need, right when they need it. Each video is closed captioned. If users can’t hear clearly, they can still use the videos.
“Epiroc considers these videos to be an integral part of customer service,” said Jon Torpy, president and general manager Epiroc USA. “Our customer support team is realizing the impact that instructional videos can have in building customer relationships by offering assistance with a personal touch. Many times, it is quicker, easier and more convenient for an operator or service technician to watch a video explaining how they can solve their equipment issue.”
Epiroc USA currently has 50 instructional videos in their online library, which cover a variety of topics related to troubleshooting, maintenance issues and repairs, including troubleshooting sensor failure, winterizing, pre-walk inspection, e-stop, and more. Epiroc’s 24/7 self-service videos can be found at 24-selfservice.com and on Epiroc’s YouTube channel.
